Order Processing & Office Assistant 2026

Full Time

Join our Team

Hattingley Valley has quickly established itself as one of the UK’s most successful wineries, winning over 180 industry awards for its still and sparkling wines, which are enjoyed throughout the UK and exported internationally to 16 countries.

The Role

We are seeking a highly organised and detail-oriented Order Processing & Office Assistant to join our winery team. This role is ideal for someone who enjoys working in an ever-changing environment, takes pride in delivering excellent customer service, and can confidently manage administrative and order fulfilment tasks with accuracy and professionalism. Supporting both our sales and operations teams, you will play an important part in ensuring smooth day-to-day office functions while helping deliver an exceptional experience to our customers and trade partners.

Key Responsibilities

Office Administration

  • Answering incoming phone calls and taking messages or appropriate action 
  • Greeting visitors, ensuring they are signed in, and directing them to the correct location 
  • Managing and ordering office supplies, stationery, kitchen, and cleaning products 

Order Processing & Dispatch

  • Receiving, processing, packing, and dispatching all DTC (Direct-to-Consumer) orders 
  • Checking finished products carefully to ensure quality standards are met 
  • Ensuring orders are securely packaged, accurately weighed, and correctly labelled for shipment 
  • Acting as the point of contact for delivery queries, returns, and breakages 
  • Completing all relevant paperwork accurately and efficiently 
  • Liaising with courier head offices, local depots, and delivery drivers 

General Support Duties

  • Maintaining a clean and tidy kitchen area, ensuring appliances are cleaned and maintained 
  • Supporting the tours and events team during onsite events 
  • Assisting the winery and production team during busy periods as required

Preference will be given to those who...
  • Are computer literate with GCSE English and Maths at Grade C/4 or above 
  • Have strong attention to detail and accurate note-taking skills 
  • Are highly organised and able to multitask effectively 
  • Demonstrate honesty and integrity due to working within an HMRC-controlled, duty-suspended warehouse 
  • Have good spatial awareness 
  • Are physically capable of lifting up to 25kg 
  • Are comfortable standing for extended periods 
  • Hold a valid driving licence and have access to their own transport due to the rural location 
  • Are able to work well under pressure when required

    Desirable (But Not Essential)
  • First Aid certificate 
  • Forklift licence/ticket

Right to work

Please note that we are unable to sponsor work visa applications.

To apply, applicants must already have the right to work in the UK. This realistically restricts our employment to UK Citizens or Residents, Irish Citizens, EU Citizens with settled or pre-settled status, and those with a Youth Mobility Scheme visa from certain countries. This list is neither definitive nor exhaustive and it will be up to applicants to prove they already have one of these visa types, or confirm they are undertaking a UK work visa application process in time to meet harvest employment periods.

Hours & Benefits

Hours: 37.5 hours Monday to Friday 8.30 to 4.30 (30 minutes for lunch).

Benefits: Company pension scheme, 25 days paid holiday plus all Public Holidays, staff wine allowance and discounts, opportunities to taste a variety of wines both English and from elsewhere.

How TO APPLY

Please send your application to Rebecca Gray, Finance & Office Manager at rebecca.gray@hattingleyvalley.co.uk

 
Or alternatively post to: Hattingley Valley Wines Ltd, Wield Yard, Lower Wield, Alresford, SO24 9RX

tel: +44(0)1256 389188

Meet the Team